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Ervaren Functional Application Manager CRM Microsoft Dynamics 365 bij Fugro

Our core values are- What we stand for: 1. Client focus: Proactively seek and understand client needs. 2. Delivery Excellence: Deliver results, safely, on time and on budget. Meet or exceed customer requirements 3. Team Fugro: Share information, knowledge, ideas and results transparently with your colleagues. 4. Good Citizenship: treat people with integrity and respect and conduct yourself as good corporate citizens in the communities we work. Care for the environment and maintain safety in everything we do. We understand the laws and regulations and make sure we adhere to them.


The Application Services team delivers Business applications to Fugro globally. They comprise the applications used for CRM, Project Management and reporting. The application manager CRM is responsible for the life cycle management, functional- and technical support of the CRM and PSA applications (currently MS Dynamics 365 and Unit4 PSA).

Application Services is organised centrally in the head office, but works closely together with IT-managers, Business Analysts and Financial Shared Service centres in the 5 different regions (Europe, Africa, America’s, Middle East and Asia Pacific). Application services collaborates with IT Operations, IT Security and the global IT architecture team to deliver fitting application services.

You will get familiar with the business and its requirements. Together with suppliers and the other IT disciplines you will ensure that fitting solutions are provided, maintained and that user questions are answered timely and accurately to prevent disruption in the business as much as possible. The application manager CRM and PSA is the linking pin between the business analysts who gather the business requirements and the developers who realize the solutions. The functional manager acts as a solution architect, translating the designs from the Business Analysts into configurable solutions and sees to it that they are realized. The application manager is responsible for the integrity and management of the different tenants of the D365 implementation and the integration of it with other platforms.

Many deliverables to the business take the form of projects. Stakeholder relationships and business requirements are key to our success. This will require you to work closely with the business analysts in all phases and you will have an active role during the rollout to meet the needs of the business.

Gevraagd wordt

Applications are for the business, but owned by the application manager. You become one of the product owners of the CRM/PSA system and you will act like it. You are responsible that the CRM application functions as desired and continues to do so. You are not alone, but part of the team that is responsible for application services. You are someone that shares experiences and encourages others to do the same. You make use of the specialism of others to ensure effective results. We require:
• HBO schooling level, preferably in a finance or IT management direction;
• Good analytical skills
• Experience with extensive use- or the management of Microsoft Dynamics CRM;
• Good knowledge of CRM and project management processes in a global organisation;
• Experience in writing functional specs (you can demonstrate this);
• Experience with IT project management, preferably SCRUM or Agile;
• Good social and communicative skills;
• Able to work independently in worldwide teams;
• Very good knowledge of English both written and verbally;
• Able to travel to other global Fugro offices when necessary.

Systems we use are: Dynamics 365 CRM, PSA, Navision 2016, Exflow, Scribe, Power BI, PowerShell, MS SQL, Azure, O365, SharePoint, TopDesk, Visual Studio Team Services, Workday, Impact.

Geboden wordt

Joining the Fugro IT team will embark you on a great journey with career development in a global organisation. As application manager finance you will gain broad knowledge of the company’s activities globally, as well as understand how IT supports our Geo Intelligence business. You will be exposed to a wide and challenging range of business issues through regular engagement with key stakeholders across all management levels within Fugro.
You will work and communicate across geographical and cultural borders that will enable you to build a strong professional network. We believe people thrive when they are in charge of their career paths and professional growth. We will provide you with opportunities to broaden your knowledge and strengthen your technical and professional foundation.

By choosing Fugro, you join not only for the role, but for a career. From here your path may take you towards extended responsibilities within Application Management, IT Service Delivery, IT operations or Financial or IT Leadership.
We aim to be a world-class professional IT organisation that delivers business value through automation, standardisation and innovation. We believe in empowerment where each of us takes ownership and responsibility for developing and implementing new ways of working. Join Team Fugro and be an integral part of a global team committed to delivering excellence.


40 ships, hundreds of drill rigs, 15 laboratories and 175 offices…. Peta bytes of data
Do you know what FSSC, BiSL and ASL stand for? Then you also know how important application management is for us.

The world is changing faster than ever before. The world’s infrastructure and energy sources need to adapt
to face the future. Over the coming decades, climate change, population growth and urbanisation will increase demand for energy, water, large-scale construction, infrastructure and natural resources. To keep up with these changes Fugro is building a Global IT Delivery Organisation that will enable us to provide relevant, reliable and insightful information, saver and faster, to our customers across the globe. Join us as we re-think what technology can do.

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Hoe nu verder

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Thijs Michielsen
050 - 2101001
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050 - 2101001
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