IT Servicedesk Specialist bij Fugro

We are looking for an experienced Servicedesk Specialist who will be responsible for handling and solving of incidents, user support and other servicedesk tasks.

Functieomschrijving

We are looking for an experienced Servicedesk Specialist who will be responsible for handling and solving of incidents, user support and other servicedesk tasks.
Main responsibilities are (remote) endpoint support and ownership.
You will resolve 2nd line requests or assign them to specialists/vendors. You will be involved in Windows 10 endpoint provisioning, management, maintenance or troubleshooting and participate in daily system maintenance tasks. You will work according to our procedures and work instructions. The team is working Agile with daily standups to share work and information. Knowledge management and ITIL processes are key success factors.
You will have contact with vendors on operational issues, problems, requests and updates. You will create and maintain all relevant system documentation and instruction guides. You can also be asked to travel to other Fugro offices (on all continents) if necessary.
You will work closely together with the infrastructure- and global support team.
Good communication skills and a happy, likable persona are an essential requirement.

Your activities are amongst others:

  • Incident management;
  • Service request management;
  • End-user lifecycle management;
  • Monitoring;
  • Pro-active Operations;
  • Service recovery;
  • Continuous improvement; 
  • System Documentation;
  • Project Management.

Gevraagd wordt

The successful candidate has fun in his/her job. You have excellent social and communication skills. You are flexible and stress resistant. Customer focus and customer sensitivity is important to you. You are result driven and strive towards customer satisfaction. You aren’t afraid to ask for help and are always ready to lend a hand. Continuous improvement of the quality of work as well as your own knowledge and skills is high on your list and you own these responsibilities. Further requirements are:

  • MBO+ schooling level;
  • Good analytical skills;
  • Experience in a flexible, dynamic business environment;
  • Good social and communicative skills;
  • Fluent in Dutch, both written and verbally;
  • Very good knowledge of English both written and verbally;
  • ITIL certification;
  • Recent certification on Windows Desktop software and Microsoft Office;
  • Knowledge and understanding of company health, security, safety, environmental quality procedures;
  • Experience with most of these systems: Microsoft Windows 10, Microsoft Windows Server, PowerShell, O365, SharePoint, Active Directory, SCCM;
  • Willing to participate in standby support shifts after office hours and in weekends;
  • Willing to travel to vessels/ports to assist in mobilizations;
  • Valid driver’s license.

Geboden wordt

Fugro offers you a challenging position with opportunity, diversity, creativity and freedom to explore your skills. As an IT Servicedesk Specialist you will be able to grow personally and professionally through internal training and coaching with possibilities to follow courses for further development. Your colleagues are professional and you’ll be working in an innovative company with a clear vision, set on growth.  

Fugro Core Values

Fugro works worth 9 core values. We expect all of our employees to be ambassadors of these values; Client focus, Communication, Delivery Excellence, Laws, standards and norms, Leadership. No surprises, Respectful behaviour, Safety, Teamwork.

Bedrijfsprofiel

40 ships, hundreds of drill rigs, 15 laboratories and 175 offices…. Peta bytes of data
Do you know what FSSC, BiSL and ASL stand for? Then you also know how important application management is for us.

The world is changing faster than ever before. The world’s infrastructure and energy sources need to adapt
to face the future. Over the coming decades, climate change, population growth and urbanisation will increase demand for energy, water, large-scale construction, infrastructure and natural resources. To keep up with these changes Fugro is building a Global IT Delivery Organisation that will enable us to provide relevant, reliable and insightful information, saver and faster, to our customers across the globe. Join us as we re-think what technology can do.

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Hoe nu verder

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Contactpersoon
Ahmet Paker
Telefoon
050 - 2101001
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Contactpersoon:
Ahmet Paker
Telefoonnummer:
050 - 2101001
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Email:
Ahmet

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