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Business Analyst CRM and Professional Services Automation bij Fugro

Our core values are- What we stand for: 1. Client focus: Proactively seek and understand client needs. 2. Delivery Excellence: Deliver results, safely, on time and on budget. Meet or exceed customer requirements 3. Team Fugro: Share information, knowledge, ideas and results transparently with your colleagues. 4. Good Citizenship: treat people with integrity and respect and conduct yourself as good corporate citizens in the communities we work. Care for the environment and maintain safety in everything we do. We understand the laws and regulations and make sure we adhere to them.


The Application Services team delivers functionality to support the Fugro business globally. Application Services is responsible for the design and realization of business applications that fit the business needs. As a business analyst you understand these business processes and identifies technological solutions to improve them. As a business analyst you investigate the impact, risks, costs and benefits of the business solutions and assist with their design. During development you are responsible to manage quality and timely delivery. During roll-out you assist the business with a fitting roll-out plan, training and support, Finally you make sure that the support organisation is ready to take over the support once the system is live. You work in a team with solution architects, developers and engineers. You manage the back-log and determine bottlenecks and discusses these.

Application Services is organised centrally in the head office, but works closely together with IT-Managers and Business Analysts in the 5 different regions (Europe, Africa, America’s, Middle East and Asia Pacific). Application Services collaborates with IT Operations, IT Security and the global IT Architecture team to deliver fitting application services.

Gevraagd wordt

Business processes are meant for the business, but the Business Analyst is a business process expert who not only knows how the processes work but is able to design and realize technological solutions to support and improve these processes. You have a background in Customer Relation Ship Management (CRM) or in Professional Services Automation (financial project control and project planning). You are IT savvy and can assist the business with the use of the Dynamics 365 and Office365 applications.

You are not alone, but part of the team that is responsible for application services. You are someone that shares experiences and encourages others to do the same. You make use of the specialism of others to ensure effective results. We require:
• HBO schooling level
• Good analytical skills
• Experience in requirements analysis;
• Experience in writing functional specs (you are able to demonstrate this);
• Experience with IT project management, preferably SCRUM or Agile;
• Good social and communicative skills;
• Able to work independently in worldwide teams;
• Very good knowledge of English both written and verbally;
• Able to travel to other global Fugro offices when necessary.

Systems we use are: Dynamics 365 CRM, PSA, Navision 2016, Exflow, Scribe, Power BI, PowerShell, MS SQL, Azure, O365, SharePoint, Service Now, TopDesk, Visual Studio Team Services, Workday, Impact.

Geboden wordt

Joining the Fugro IT team will embark you on a great journey with career development in a global organisation. As Business Analyst you will gain broad knowledge of the company’s activities globally, as well as understand how IT supports our Geo Intelligence business. You will be exposed to a wide and challenging range of business issues through regular engagement with business process owner and business process experts across all management levels within Fugro.
You will work and communicate across geographical and cultural borders that will enable you to build a strong professional network. We believe people thrive when they are in charge of their career paths and professional growth. We will provide you with opportunities to broaden your knowledge and strengthen your technical and professional foundation.

By choosing Fugro, you join not only for the role, but for a career. From here your path may take you towards extended responsibilities within Application Services, our Business Operations or IT Leadership.
We aim to be a world-class professional IT organisation that delivers business value through automation, standardisation and innovation. We believe in empowerment where each of us takes ownership and responsibility for developing and implementing new ways of working. Join Team Fugro and be an integral part of a global team committed to delivering excellence.


40 ships, hundreds of drill rigs, 15 laboratories and 175 offices…. Peta bytes of data
Do you know what FSSC, BiSL and ASL stand for? Then you also know how important application management is for us.

The world is changing faster than ever before. The world’s infrastructure and energy sources need to adapt
to face the future. Over the coming decades, climate change, population growth and urbanisation will increase demand for energy, water, large-scale construction, infrastructure and natural resources. To keep up with these changes Fugro is building a Global IT Delivery Organisation that will enable us to provide relevant, reliable and insightful information, saver and faster, to our customers across the globe. Join us as we re-think what technology can do.

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Hoe nu verder

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Thijs Michielsen
050 - 2101001
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Thijs Michielsen
050 - 2101001
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